Our Commitment to Fair and Equal Care
At Lakes Region Visiting Nurse Association, we believe everyone deserves to be treated with respect and fairness. We’re dedicated to providing care that’s free from discrimination and helping you understand your rights. Here’s what you need to know:
Equal and Fair Care:
We provide services to all people, regardless of race, color, national origin, disability, age, gender identity, sexual orientation, or religion.
Accessible Services:
We’re here for individuals with disabilities, offering support like interpreters or materials in different formats when needed.
Respect for All:
We strive to create an environment where everyone feels included, respecting the unique cultural, linguistic, and personal needs of patients and families.
How to Report Discrimination
If you feel you’ve experienced discrimination, here’s how to report it:
Contact Us: Reach out to our team. We have specific people in charge of handling complaints.
File a Complaint with HHS: If your issue isn’t resolved with us, you can file a complaint with the U.S. Department of Health and Human Services (HHS). You can do this online, by mail, or via email. [Learn more here].
What to Include: When filing a complaint, share your name, contact info, the agency involved, and a brief description of what happened.
Timelines: Complaints should generally be filed within 180 days of the incident, though extensions may be granted in certain situations.
Getting Started
LRVNA will work closely with your healthcare provider to ensure that you have the right support throughout your recovery.
Contact us to learn more about our in-home therapy services and trust our team to help you regain your independence, one step at a time.